Sherlock Calls
for Twilio + Yellow.ai
Twilio routes every call through its programmable voice infrastructure. Yellow.ai engages customers with agentic AI across voice and digital channels. When you need to investigate across both, the evidence is split between two dashboards neither of which knows the other exists. Sherlock Calls bridges them — no code, no exports, no manual joins. Ask once from Slack and get a sourced answer in under 5 seconds.
TL;DR — What beta users get access to
- 1
Sherlock Calls connects to Twilio, Yellow.ai simultaneously — read-only, no code changes, no webhooks — and lets you query both with a single Slack message.
- 2
Ask questions that neither Twilio nor Yellow.ai can answer alone. Twilio shows you calls failed — not why your agents or product caused them. Yellow.ai shows intent data — not its downstream revenue and retention impact. Sherlock deduces the complete picture from both.
- 3
No dashboard switching, no manual joins, no fog of uncertainty — ask in Slack and receive a sourced answer with evidence from every connected provider in under 5 seconds. The game is afoot.
<5s
Answer to any telephony + voice AI query
2
Connected platforms, 1 Slack question
0
Code changes or webhooks required
The Investigation Gap
What's invisible when you use Twilio + Yellow.ai without Sherlock
Each platform shows you its own data. But the questions that matter most live in the gaps between them.
The root cause of call failures is split between Twilio and Yellow.ai
Twilio logs the SIP error. Yellow.ai logs the agent session. But was it a carrier issue, a Yellow.ai logic fault, or both? Without correlating both case files, your team eliminates the wrong suspects every time.
Your true cost per AI-handled call spans two invoices
Twilio bills for minutes and phone numbers. Yellow.ai bills for agent runtime. The actual cost of each completed AI conversation lives across both bills — and neither platform shows you the combined figure.
Human escalation patterns vanish at the handoff boundary
When a Yellow.ai agent transfers to a human via Twilio, that event is recorded in both systems with different identifiers. Tracking escalation rates across your AI fleet requires a manual join that nobody has time to do.
Cross-Provider Questions
What teams ask Sherlock about Twilio + Yellow.ai
Questions that would take hours to answer manually — answered in under 5 seconds from Slack.
- SC“Which Yellow.ai agents have the highest Twilio call failure rate in the last 7 days?”
- SC“What's our blended cost per AI-handled call across Twilio and Yellow.ai this month?”
- SC“Show me all calls where a Yellow.ai agent transferred to a human via Twilio”
- SC“Which Twilio phone numbers produce the most successful Yellow.ai conversation completions?”
- SC“Compare average call duration for Yellow.ai-handled vs human-handled calls on our Twilio numbers”
Beta Setup
Connect Twilio + Yellow.ai to Sherlock in 2 minutes
No code, no webhooks, no new dashboards. Beta users get direct onboarding support.
- 1
Connect Twilio
Add your Twilio credentials to Sherlock Calls. Read-only access — no code changes, no webhooks, no Twilio configuration required.
- 2
Connect Yellow.ai
Add your Yellow.ai credentials. Sherlock indexes all AI agent conversation logs and intent resolution records automatically.
- 3
Ask your first cross-provider question. The game is afoot.
Type any question about your combined Twilio + Yellow.ai stack in Slack. Sherlock queries all connected platforms in parallel, correlates the evidence, and returns a sourced answer in under 5 seconds.
FAQ
Common questions about Sherlock + Twilio + Yellow.ai
How does Sherlock Calls connect Twilio and Yellow.ai data?
- Sherlock uses read-only API access to both platforms simultaneously. When you ask a question, it queries Twilio, Yellow.ai in parallel, correlates the results by timestamp and shared identifiers, and produces a single sourced answer — the same way a good detective correlates evidence from multiple witnesses.
Do I need to set up any data pipelines between Twilio and Yellow.ai?
- No. Sherlock Calls is entirely pull-based — it queries both APIs on demand when you ask a question. There are no webhooks, no ETL pipelines, no data warehouses, and no code changes required in any of the connected platforms.
What kinds of questions can I ask about my Twilio + Yellow.ai stack?
- You can investigate anything that spans both platforms — call failure rate and route quality, intent resolution rate and channel deflection, cross-platform costs, handoff patterns, and performance comparisons. Sherlock translates your plain-English question into the right API calls and returns the deduced answer.
Is my Twilio and Yellow.ai data stored by Sherlock?
- No. Sherlock Calls queries your data in real time and returns results directly to Slack — nothing is stored, indexed, or replicated in any Sherlock database. All data remains in Twilio and Yellow.ai and is accessed only during an active investigation.
How long does it take to set up the Twilio + Yellow.ai integration?
- Elementary — typically under 5 minutes total. Connect each platform with read-only credentials, install the Sherlock Calls Slack app, and ask your first question. No engineering, no dashboards, no onboarding calls required.
Apply for early access to Sherlock + Twilio + Yellow.ai
We're accepting a select group of beta users to shape the Twilio + Yellow.ai combination. Tell us about your stack and we'll reach out personally if you're a fit.
Explore individual integrations