Sherlock Calls
for PolyAI
PolyAI contains millions of enterprise customer conversations. Sherlock deduces what's inside them. Invite-only beta for PolyAI teams: investigate containment rates, trace why escalations spike, and identify the conversation patterns that separate a resolved call from a transferred one — from plain English in Slack.
TL;DR — What beta users get access to
- 1
Sherlock Calls for PolyAI is in invite-only beta — connecting to your PolyAI account via API key to give your ops team a plain-English interface to every conversation and live-call metric from Slack. Beta users get dedicated onboarding.
- 2
Beta teams can ask Sherlock anything about their PolyAI voice agents: 'What is today's containment rate?' 'Which call types are escalating most often?' 'Show me live concurrent calls by region' — answered in under 5 seconds.
- 3
Sherlock correlates PolyAI conversation data with your CRM and telephony events to surface root causes — not just dashboard readings. Apply now to join the beta and shape the integration.
500M+
Calls handled annually on PolyAI
$750M
PolyAI valuation (Series D, Dec 2025)
391%
Average customer ROI (Forrester TEI)
About PolyAI
What is PolyAI?
PolyAI is an enterprise voice AI platform valued at $750M after its $86M Series D (December 2025), handling 500M+ calls annually for global brands including Marriott, Caesars Entertainment, and Foot Locker. Backed by NVIDIA, Khosla Ventures, and Georgian, PolyAI is voice-first and voice-only — focused on end-to-end call handling (not deflection) with an average customer ROI of 391% and $10.3M in savings per Forrester TEI study. Its Agent Studio platform enables enterprise teams to build and manage voice agents across US, UK, and EU deployments.
About Sherlock Calls
What is Sherlock Calls?
Sherlock Calls is an AI call detective that lives in your Slack workspace. It connects to voice providers, CRMs, and ad platforms, then answers any question about your calls in plain English — in under 5 seconds, with no code, no new dashboards, and no SDK required. Think of it as a senior analyst always on call, inside the tools your team already uses.
Beta Setup
Connect PolyAI to Sherlock in 2 minutes
No code, no webhooks, no new dashboards. Beta users get direct onboarding support.
- 1
Connect Poly.ai via API key
Add your Poly.ai API key in the Sherlock Calls dashboard — read-only access to all conversations, handoffs, and live call metrics. No code changes or Poly.ai configuration required.
- 2
Add Sherlock to Slack
Install the Sherlock Calls Slack app to your workspace in one click. Your operations and CX teams can start asking questions from any channel immediately.
- 3
Investigate your first conversation trend
Ask 'What topics caused the most escalations today?' — Sherlock queries your Poly.ai conversation data, correlates handoff events, and returns a sourced, ranked answer.
Beta Use Cases
What beta teams are asking Sherlock about PolyAI
- SC“What is the containment rate for billing inquiries today vs. last week?”
- SC“Which call flows caused the most escalations in the last 48 hours?”
- SC“Show me live concurrent calls right now by region”
- SC“Find conversations where the AI agent failed to recognize the customer's intent”
- SC“Compare containment rates across our US and UK Poly.ai deployments this month”
Beta Features
What beta users can do with PolyAI
Containment Rate Monitoring
Track AI containment rates by call type, intent, and time period. Identify which intents are falling to live agents and why — without navigating Poly.ai's analytics screens.
Escalation Investigation
Query which conversation flows trigger the most escalations. Get context from transcripts and handoff events to diagnose root causes and tune your agents faster.
Live Call Monitoring
Ask how many calls are live right now, broken down by region or deployment — using the Poly.ai Concurrent Calls API — from a single Slack message.
Conversation Intelligence
Search transcripts for specific topics, objections, or phrases across all Poly.ai conversations. Surface patterns your agents can learn from without manual review.
Handoff Analytics
Analyze handoff rates, timing, and reasons using the Poly.ai Handoff API. Understand exactly when and why your AI agents transfer calls to human agents.
Cross-Provider Correlation
Combine Poly.ai conversation outcomes with your CRM, telephony, and analytics data. Get the full picture of each call's journey without writing a single join.
AI Tools
5 specialized tools, zero configuration
Sherlock picks the right tool automatically. You just ask in plain English — the AI knows which APIs to call and how to correlate the results.
Beta users get direct access to all tools below — with personal onboarding from the Sherlock team.
FAQ
Common questions about Sherlock + PolyAI
How does Sherlock Calls connect to Poly.ai?
- Sherlock Calls connects to your Poly.ai account via API key with read-only access. No code changes, no webhooks, and no Poly.ai configuration is required. Setup takes under 2 minutes.
Can Sherlock Calls track Poly.ai containment rates?
- Yes. Sherlock queries Poly.ai conversation and outcome data to surface containment rates by intent, call type, and time period — all from a plain English Slack question.
Can Sherlock analyze Poly.ai escalation patterns?
- Yes. Sherlock correlates Poly.ai handoff events with conversation transcripts to show you which topics, intents, or agent behaviors are driving escalations — and when they peak.
Does Sherlock Calls support Poly.ai regional deployments?
- Yes. Sherlock Calls supports Poly.ai's US, UK, and EU regional deployments. You can query and compare data across regions from a single Slack interface.
How is Sherlock different from Poly.ai's built-in analytics?
- Poly.ai's analytics require navigating the platform and building reports. Sherlock lets your ops team ask any question in plain English from Slack and get an instant, sourced answer — no dashboards, no SQL, no manual exports.
Apply for early access to Sherlock + PolyAI
We're accepting a select group of beta users to shape the PolyAI integration. Tell us about your stack and we'll reach out personally if you're a fit.
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