Sherlock Calls
for Kore.ai
Kore.ai is a Gartner Leader for enterprise virtual assistants. Sherlock gives your operations team the investigation layer — ask any question about conversation outcomes, intent accuracy, and agent performance without navigating the Admin Console.
TL;DR — What this integration will do
- 1
Sherlock Calls connects to your Kore.ai account via JWT authentication — no code changes, no webhooks — giving your operations team plain-English access to all conversation and analytics data from Slack in under 2 minutes.
- 2
Ask anything about your Kore.ai virtual assistants from Slack: 'Which intents have the lowest recognition accuracy?' 'What are today's top escalation triggers?' — answered in under 5 seconds.
- 3
Sherlock correlates Kore.ai conversation data with your CRM and telephony events to give operations and CX managers actionable intelligence without navigating the Admin Console.
400+
Fortune 2000 companies on Kore.ai
$296M+
Total funding raised
3×
Gartner Magic Quadrant Leader
About Kore.ai
What is Kore.ai?
Kore.ai is an enterprise agentic AI platform with $296M+ raised — including a $150M Series D led by FTV Capital with NVIDIA participation — serving 400+ Fortune 2000 companies across banking, healthcare, retail, and telecom. A Gartner Magic Quadrant Leader, Kore.ai powers virtual assistants for Morgan Stanley, Eli Lilly, Deutsche Bank, AMD, and AUTODOC across voice, chat, and email channels, with deep Microsoft and AWS integrations.
About Sherlock Calls
What is Sherlock Calls?
Sherlock Calls is an AI call detective that lives in your Slack workspace. It connects to voice providers, CRMs, and ad platforms, then answers any question about your calls in plain English — in under 5 seconds, with no code, no new dashboards, and no SDK required. Think of it as a senior analyst always on call, inside the tools your team already uses.
Planned Setup
Connect Kore.ai to Sherlock in 2 minutes — when it launches
No code, no webhooks, no new dashboards. Here's how setup will work.
- 1
Connect Kore.ai via JWT authentication
Configure JWT authentication for Sherlock Calls in your Kore.ai Admin Console — read-only access to all conversation and analytics data. No code changes required.
- 2
Add Sherlock to Slack
Install the Sherlock Calls Slack app to your workspace in one click. Your operations and CX teams can start asking questions from any Slack channel immediately.
- 3
Investigate your first intent accuracy issue
Ask 'Which Kore.ai intents have the lowest recognition accuracy this month?' — Sherlock queries your analytics and returns a sourced, ranked answer in under 5 seconds.
Future Use Cases
What teams will ask Sherlock about Kore.ai
- SC“Which Kore.ai intents have the lowest recognition accuracy this month?”
- SC“What are the top 5 escalation triggers across all virtual assistants today?”
- SC“Compare resolution rates across voice and chat channels this week”
- SC“Find conversations where the virtual assistant failed to identify the user's intent”
- SC“How many Kore.ai conversations were resolved without human intervention today?”
Planned Features
What you'll be able to do with Kore.ai
Intent Accuracy Monitoring
Track NLP intent recognition accuracy, confidence scores, and failure rates across your Kore.ai virtual assistants. Surface training gaps with natural language queries.
Escalation Investigation
Identify which intents, dialog tasks, and conversation paths trigger the most escalations to live agents. Correlate with transcript data for root cause analysis.
Multi-Channel Analytics
Compare virtual assistant performance across voice, chat, email, and other Kore.ai channels. Identify channel-specific issues and optimization opportunities from Slack.
Conversation Intelligence
Search across Kore.ai conversation transcripts for topics, outcomes, and patterns. Extract insights from millions of interactions without manual review.
Bot Performance Comparison
Compare resolution rates, handle times, and escalation rates across your Kore.ai virtual assistants. Identify top performers and those needing improvement.
CRM and CCaaS Correlation
Combine Kore.ai conversation outcomes with your CRM, helpdesk, and CCaaS data. Answer cross-system questions from Slack without building custom integrations.
AI Tools
5 specialized tools, zero configuration
Sherlock will pick the right tool automatically. You just ask in plain English — the AI will know which APIs to call and how to correlate the results.
FAQ
Common questions about Sherlock + Kore.ai
How does Sherlock Calls connect to Kore.ai?
- Sherlock Calls connects to your Kore.ai account via JWT authentication with read-only access. Configuration is done in the Kore.ai Admin Console — no code changes or SDK changes are required.
Can Sherlock Calls analyze Kore.ai NLP intent accuracy?
- Yes. Sherlock queries Kore.ai analytics to surface intent recognition accuracy, confidence scores, and failure rates — all from a plain English Slack question.
Can Sherlock track Kore.ai escalation patterns?
- Yes. Sherlock can identify which Kore.ai intents, dialog tasks, and conversation flows trigger the most escalations — and correlate them with transcript data for root cause insights.
Does Sherlock support Kore.ai multi-language deployments?
- Yes. Sherlock can query and compare Kore.ai performance across all supported languages, helping you identify where multilingual virtual assistants underperform.
How is Sherlock different from Kore.ai's Admin Console analytics?
- Kore.ai's analytics require Admin Console navigation. Sherlock lets your entire operations team ask questions in plain English from Slack and get instant, sourced answers — without logging into the platform.
Be first when Kore.ai launches
Leave your details and we'll notify you the moment the Kore.ai integration goes live — plus early access and priority onboarding.
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