Sherlock Calls
for Yellow.ai
Yellow.ai handles enterprise conversations across 35+ channels and 135+ languages. That's a lot of evidence. Sherlock synthesises it. Invite-only beta for Yellow.ai teams: investigate intent resolution patterns, trace why deflection rates vary by channel, and deduce which conversation designs produce the best outcomes — from plain English in Slack.
TL;DR — What beta users get access to
- 1
Sherlock Calls for Yellow.ai is in invite-only beta — connecting via API key to give your operations team plain-English access to all conversation data across every channel from Slack. Beta users get personal onboarding.
- 2
Beta teams can ask Sherlock about their Yellow.ai agents: 'Which channels have the lowest automation rate this week?' 'What topics are driving the most escalations?' — answered in under 5 seconds.
- 3
Sherlock correlates Yellow.ai conversation outcomes across all 35+ channels with your CRM and telephony data. Apply now to join the beta and get early access before general availability.
2B+
Conversations/quarter on Yellow.ai
1,300+
Enterprise customers
135+
Languages supported
About Yellow.ai
What is Yellow.ai?
Yellow.ai is an enterprise agentic AI platform serving 1,300+ enterprise customers — including Sony, Domino's, Hyundai, and Volkswagen — in 85+ countries. It manages 2B+ conversations per quarter via its proprietary DynamicNLP engine, supports 135+ languages across 35+ channels, and grew revenue 100% year-over-year to $79.5M in 2024. Recognized as a Gartner Challenger in 2025 and ranked on Deloitte's Technology Fast 500 (#156), Yellow.ai is the leading conversational AI platform for APAC, Middle East, and enterprise markets.
About Sherlock Calls
What is Sherlock Calls?
Sherlock Calls is an AI call detective that lives in your Slack workspace. It connects to voice providers, CRMs, and ad platforms, then answers any question about your calls in plain English — in under 5 seconds, with no code, no new dashboards, and no SDK required. Think of it as a senior analyst always on call, inside the tools your team already uses.
Beta Setup
Connect Yellow.ai to Sherlock in 2 minutes
No code, no webhooks, no new dashboards. Beta users get direct onboarding support.
- 1
Connect Yellow.ai via API key
Add your Yellow.ai API key in the Sherlock Calls dashboard — read-only access to all conversations, automations, and channel analytics. No code changes required.
- 2
Add Sherlock to Slack
Install the Sherlock Calls Slack app to your workspace in one click. Your operations and CX teams can start asking questions from any Slack channel immediately.
- 3
Investigate your first automation trend
Ask 'Which Yellow.ai channels had the lowest automation rate this month?' — Sherlock queries your data and returns a sourced, ranked answer in under 5 seconds.
Beta Use Cases
What beta teams are asking Sherlock about Yellow.ai
- SC“Which Yellow.ai channels had the lowest automation rate this week?”
- SC“What topics caused the most escalations to human agents in the last 7 days?”
- SC“Compare voice vs. WhatsApp containment rates this month”
- SC“Find conversations in Spanish where the agent failed to resolve the query”
- SC“How many conversations did Yellow.ai handle per language yesterday?”
Beta Features
What beta users can do with Yellow.ai
Multi-Channel Automation Analytics
Track automation rates, deflection, and escalation across all 35+ Yellow.ai channels. Compare performance by channel, region, or agent from a single Slack query.
Voice Conversation Investigation
Query Yellow.ai voice call outcomes — containment, transfers, and intents — in plain English. Understand why calls succeed or escalate without navigating the platform.
Escalation Root Cause Analysis
Identify which topics, languages, or workflows trigger the most escalations to human agents. Correlate with transcript data to surface actionable insights.
Multi-Language Performance
Compare automation success rates across Yellow.ai's 135+ supported languages. Identify where localized agents underperform and where they excel.
Conversation Intelligence
Search across Yellow.ai conversation transcripts for topics, objections, or outcomes. Extract patterns from millions of interactions without manual review.
CRM Correlation
Combine Yellow.ai conversation outcomes with CRM data — see which automation touchpoints convert to customers, renewals, or escalations, all from Slack.
AI Tools
5 specialized tools, zero configuration
Sherlock picks the right tool automatically. You just ask in plain English — the AI knows which APIs to call and how to correlate the results.
Beta users get direct access to all tools below — with personal onboarding from the Sherlock team.
FAQ
Common questions about Sherlock + Yellow.ai
How does Sherlock Calls connect to Yellow.ai?
- Sherlock Calls connects to your Yellow.ai account via API key with read-only access. No code changes, no webhooks, and no Yellow.ai configuration is required — setup takes under 2 minutes.
Can Sherlock Calls analyze Yellow.ai voice conversations?
- Yes. Sherlock can query Yellow.ai voice conversation outcomes — containment rates, transfer reasons, intent recognition — and return plain-English answers from Slack.
Does Sherlock support all Yellow.ai channels?
- Yes. Sherlock can investigate conversation data across all 35+ Yellow.ai channels including voice, WhatsApp, web chat, and email from a single Slack query.
Can Sherlock analyze Yellow.ai performance across languages?
- Yes. Sherlock can compare automation rates, escalation rates, and outcomes across Yellow.ai's 135+ supported languages — useful for global teams managing multilingual deployments.
How is Sherlock different from Yellow.ai's built-in analytics?
- Yellow.ai's dashboards require platform navigation and manual report building. Sherlock lets your ops team ask questions in plain English from Slack and get instant, sourced answers across all channels and languages — no dashboards required.
Apply for early access to Sherlock + Yellow.ai
We're accepting a select group of beta users to shape the Yellow.ai integration. Tell us about your stack and we'll reach out personally if you're a fit.
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