Sherlock Calls
for Amazon Connect + Google Custom Search
Amazon Connect routes customer contacts through AWS cloud infrastructure. Google Custom Search surfaces public web intelligence on any topic or competitor. When you need to investigate across both, the evidence is split between two dashboards neither of which knows the other exists. Sherlock Calls bridges them — no code, no exports, no manual joins. Ask once from Slack and get a sourced answer in under 5 seconds.
TL;DR — What beta users get access to
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Sherlock Calls connects to Amazon Connect, Google Custom Search simultaneously — read-only, no code changes, no webhooks — and lets you query both with a single Slack message.
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Ask questions that neither Amazon Connect nor Google Custom Search can answer alone. Amazon Connect shows interaction volume — not its downstream business impact. Google Custom Search shows external context — not how it connects to your internal call and deal data. Sherlock deduces the complete picture from both.
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No dashboard switching, no manual joins, no fog of uncertainty — ask in Slack and receive a sourced answer with evidence from every connected provider in under 5 seconds. The game is afoot.
<5s
Answer to any contact center + web analytics query
2
Connected platforms, 1 Slack question
0
Code changes or webhooks required
The Investigation Gap
What's invisible when you use Amazon Connect + Google Custom Search without Sherlock
Each platform shows you its own data. But the questions that matter most live in the gaps between them.
Amazon Connect and Google Custom Search each hold half the picture
Amazon Connect shows interaction volume — not its downstream business impact. Google Custom Search shows external context — not how it connects to your internal call and deal data. Without correlating both, your team sees two incomplete views of the same underlying reality — and every investigation stops at the boundary between systems.
Cross-platform cost and performance remain invisible
Amazon Connect tracks its own per-interaction AWS charge. Google Custom Search tracks its own analyst research time. Your true cost per outcome — and the performance of each component in your combined stack — requires data from both, but neither platform shows you that unified picture.
Critical events disappear at the boundary between systems
When a session, contact, or signal moves between Amazon Connect and Google Custom Search, the transition is recorded with different identifiers in each system. Tracing what happens across the full journey requires a manual join that takes hours you don't have.
Cross-Provider Questions
What teams ask Sherlock about Amazon Connect + Google Custom Search
Questions that would take hours to answer manually — answered in under 5 seconds from Slack.
- SC“What's the combined activity across Amazon Connect and Google Custom Search in the last 7 days?”
- SC“Show me events that touched both Amazon Connect and Google Custom Search in the last 24 hours”
- SC“What's our blended cost per outcome across Amazon Connect and Google Custom Search this month?”
- SC“Which Amazon Connect sessions had issues that correlate with Google Custom Search events this week?”
- SC“Compare performance metrics across Amazon Connect and Google Custom Search for the past 30 days”
Beta Setup
Connect Amazon Connect + Google Custom Search to Sherlock in 2 minutes
No code, no webhooks, no new dashboards. Beta users get direct onboarding support.
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Connect Amazon Connect
Add your Amazon Connect credentials to Sherlock Calls. Read-only access — no code changes, no webhooks, no Amazon Connect configuration required.
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Connect Google Custom Search
Add your Google Custom Search credentials. Sherlock indexes all web search results, site content, and competitor intelligence automatically.
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Ask your first cross-provider question. The game is afoot.
Type any question about your combined Amazon Connect + Google Custom Search stack in Slack. Sherlock queries all connected platforms in parallel, correlates the evidence, and returns a sourced answer in under 5 seconds.
FAQ
Common questions about Sherlock + Amazon Connect + Google Custom Search
How does Sherlock Calls connect Amazon Connect and Google Custom Search data?
- Sherlock uses read-only API access to both platforms simultaneously. When you ask a question, it queries Amazon Connect, Google Custom Search in parallel, correlates the results by timestamp and shared identifiers, and produces a single sourced answer — the same way a good detective correlates evidence from multiple witnesses.
Do I need to set up any data pipelines between Amazon Connect and Google Custom Search?
- No. Sherlock Calls is entirely pull-based — it queries both APIs on demand when you ask a question. There are no webhooks, no ETL pipelines, no data warehouses, and no code changes required in any of the connected platforms.
What kinds of questions can I ask about my Amazon Connect + Google Custom Search stack?
- You can investigate anything that spans both platforms — queue wait time and agent handle time, search result coverage and competitor presence, cross-platform costs, handoff patterns, and performance comparisons. Sherlock translates your plain-English question into the right API calls and returns the deduced answer.
Is my Amazon Connect and Google Custom Search data stored by Sherlock?
- No. Sherlock Calls queries your data in real time and returns results directly to Slack — nothing is stored, indexed, or replicated in any Sherlock database. All data remains in Amazon Connect and Google Custom Search and is accessed only during an active investigation.
How long does it take to set up the Amazon Connect + Google Custom Search integration?
- Elementary — typically under 5 minutes total. Connect each platform with read-only credentials, install the Sherlock Calls Slack app, and ask your first question. No engineering, no dashboards, no onboarding calls required.
Apply for early access to Sherlock + Amazon Connect + Google Custom Search
We're accepting a select group of beta users to shape the Amazon Connect + Google Custom Search combination. Tell us about your stack and we'll reach out personally if you're a fit.
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