Sherlock Calls
for Amazon Connect + ElevenLabs + HubSpot
Amazon Connect routes your customer calls. ElevenLabs voices your AI interactions. HubSpot tracks your accounts. Sherlock Calls connects all three — so you can measure AI voice impact on contact center outcomes and customer relationship health.
TL;DR — What beta users get access to
- 1
Sherlock Calls connects to Amazon Connect, ElevenLabs, and HubSpot simultaneously with read-only API access, enabling enterprise-grade cross-platform call intelligence from a single Slack message.
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Ask questions that span all three platforms: which ElevenLabs voice configurations in Amazon Connect produce the best HubSpot customer satisfaction, what the total per-interaction cost is across all three platforms, and which customer segments have the highest AI-voiced contact center volume.
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Sherlock correlates AWS contact center data, voice synthesis usage, and CRM account health, returning a sourced answer in under 5 seconds.
<5s
Enterprise 3-platform answer
3
AWS + Voice AI + CRM platforms
0
Lambda functions or ETL needed
The Investigation Gap
What's invisible when you use Amazon Connect + ElevenLabs + HubSpot without Sherlock
Each platform shows you its own data. But the questions that matter most live in the gaps between them.
AI voice impact on contact center satisfaction is unmeasured
Amazon Connect logs interaction outcomes and CSAT. ElevenLabs provides the voice experience. HubSpot tracks account health. But whether a specific ElevenLabs voice configuration improves or hurts CSAT in your Amazon Connect contact center — and what that means for HubSpot account health — is data that lives across all three systems.
Enterprise AI voice cost per customer interaction is invisible
Amazon Connect charges per minute. ElevenLabs charges per character synthesized. HubSpot holds your account revenue data. Your true cost per AI-voiced interaction — and whether it's proportionate to account value — requires correlating all three billing sources.
High-value HubSpot accounts receive unprioritized contact center AI
Not all customers should get the same AI voice experience. But without knowing which Amazon Connect interactions involve which HubSpot account tiers, your highest-value accounts may be getting the same ElevenLabs voice configuration as trial users.
Cross-Provider Questions
What teams ask Sherlock about Amazon Connect + ElevenLabs + HubSpot
Questions that would take hours to answer manually — answered in under 5 seconds from Slack.
- SC“Which ElevenLabs voice configurations in Amazon Connect produce the highest CSAT for HubSpot enterprise accounts?”
- SC“What's our total cost per AI-voiced customer interaction across Amazon Connect and ElevenLabs for our top HubSpot accounts?”
- SC“Show me Amazon Connect interactions using ElevenLabs where the HubSpot account health score dropped in the same week”
- SC“Which HubSpot customer segments have the highest Amazon Connect AI-voiced call volume?”
- SC“Find HubSpot enterprise accounts where Amazon Connect AI-voiced interactions increased by more than 50% last month”
Beta Setup
Connect Amazon Connect + ElevenLabs + HubSpot to Sherlock in 2 minutes
No code, no webhooks, no new dashboards. Beta users get direct onboarding support.
- 1
Connect Amazon Connect, ElevenLabs, and HubSpot
Add your AWS credentials + Amazon Connect instance ID, ElevenLabs API key, and HubSpot OAuth to Sherlock Calls. All three connect with read-only access — no infrastructure changes.
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Add Sherlock to Slack
Install the Sherlock Calls Slack app. Your contact center, voice AI, and CRM teams can ask cross-platform questions from any channel.
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Ask your first 3-platform question
Type 'Which ElevenLabs voices in Amazon Connect produce the best outcomes for our enterprise HubSpot accounts?' in Slack. Sherlock correlates all three and returns a sourced answer.
FAQ
Common questions about Sherlock + Amazon Connect + ElevenLabs + HubSpot
How does Sherlock connect Amazon Connect, ElevenLabs, and HubSpot?
- Sherlock queries all three APIs simultaneously using read-only credentials. It matches Amazon Connect interactions to HubSpot accounts by phone number and account identifiers, and correlates ElevenLabs synthesis usage by call session ID and timestamp.
Does this require any changes to our Amazon Connect instance?
- No. Sherlock uses read-only AWS IAM access to query Amazon Connect contact records. No changes to your contact flows, Lambda functions, or S3 configurations are required.
Can Sherlock help us personalize AI voice by HubSpot account tier?
- Yes. Sherlock can surface which Amazon Connect interactions involve which HubSpot account tiers, helping you understand whether your AI voice experience is appropriately calibrated to customer value.
Can we use Sherlock to identify which customers need human escalation after AI interactions?
- Yes. Sherlock can identify Amazon Connect AI-voiced interactions where subsequent HubSpot account health signals degraded, flagging accounts that may need proactive human follow-up.
Is the Amazon Connect + ElevenLabs + HubSpot combination in beta?
- Yes — this combination is currently in invite-only beta. Apply for early access and we'll reach out if your enterprise stack is a good fit.
Apply for early access to Sherlock + Amazon Connect + ElevenLabs + HubSpot
We're accepting a select group of beta users to shape the Amazon Connect + ElevenLabs + HubSpot combination. Tell us about your stack and we'll reach out personally if you're a fit.
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